How to achieve a successful Spanish class and positive ongoing learning process?
HELP ME TO GIVE YOU THE BEST SERVICE
If at any time you would like to discuss with me how my service to you could be improved, or if you are dissatisfied with the service you are receiving, I hope that you will bring your concern to my attention.
I undertake to listen to any positive criticism carefully and promptly, and to take the appropriate action to resolve the matter and fully discuss the position with you.
If, in exceptional circumstances, I do not answer your complaint to your satisfaction, you have the right to terminate our agreement.